GuidesMar 11, 20269 min
The 2026 playbook for AI-first customer support
How the best support teams combine agents and humans to resolve more tickets with less burnout.
Blog
Ideas, guides & product news
Practical lessons on building with AI agents, from our team and our customers.
All articles
EngineeringMar 4, 202612 min
How we evaluate agents before they touch production
Inside our evaluation pipeline: golden datasets, regression tests and shadow runs.
CustomersFeb 26, 20265 min
How Pylon replaced four scripts with two agents
A 45-person team saved 31 hours a week by automating back-office operations.
GuidesFeb 19, 20268 min
Writing instructions your agent will actually follow
Seven patterns that turn vague requests into reliable, testable agent behaviour.
EngineeringFeb 12, 20267 min
Designing human-in-the-loop approvals that people use
Why approval UX matters as much as model accuracy — and what we learned shipping it.
CustomersFeb 5, 20264 min
Quantix resolves 70% of tickets with Vektra
From 4-minute first responses to 9 seconds in under a month.
Get the best of the blog, monthly
One email. Our most useful guides and product updates. Unsubscribe anytime.