Frequently asked questions

For emergencies we aim to arrive within 60 minutes anywhere in the metro area, 24 hours a day. Standard appointments are usually available the same or next day.

Yes. After diagnosing the issue your technician gives you a fixed, written price before any work begins. The price you approve is the price you pay — no surprises.

Our technicians are trained and certified on all major residential and commercial brands of air conditioners, furnaces, boilers and heat pumps.

Yes — choose a service, date and 2-hour arrival window on our booking page. You'll get a text confirmation instantly and another when your technician is on the way.

Someone over 18 should be present at the start and end of the visit so the technician can explain the work and the price.

Never. Our prices are the same 24 hours a day, 7 days a week, including holidays.

We recommend a tune-up twice a year: your cooling system in spring and your heating system in autumn. Regular maintenance prevents up to 80% of breakdowns.

We offer flexible financing with plans from 0% APR for 18 months on approved credit, so you can upgrade to an efficient system without a large upfront cost.

The $89 diagnostic fee is waived when you go ahead with the repair. Members of our maintenance plans never pay it.

All new installations include a 10-year parts and labor warranty, registered with the manufacturer on your behalf.

With yearly maintenance, most air conditioners and heat pumps last 15 to 20 years.

In most cases yes, but manufacturer warranties may not apply. We'll check the model before quoting.